Frequently Asked Questions

Everything you need to know about your glow.

When will my order ship?

We process orders within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Are your products safe for sensitive skin?

Yes, our products are formulated with natural, skin-loving ingredients. However, we always recommend performing a patch test on a small area before full application.

What is your return policy?

Due to the personal nature of our beauty products, we cannot accept returns. If your item arrives damaged, please contact our support team within 48 hours for a replacement.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.

Are your products vegan and cruelty-free?

Absolutely. Brown Sugar Babe is committed to ethical beauty; we never test on animals and all our ingredients are 100% vegan.

Can I change my shipping address after ordering?

If your order has not yet been processed for shipping, we can update your address. Please email our support team immediately with your order number.